Member Care
TROUBLESHOOTING
If you experience any problems with you telephone or service, there are several ways you can identify where the problem lies.
Endeavor Communications is responsible for any problems that occur from our main office to the interface
box on the outside of your home. (The interface is usually located by the electric meter base.)
Testing Your Phone:
1) Take a regular telephone (NOTE: NOT a cordless phone or a phone/answering machine combination telephone) and a regular screwdriver out to the interface on the outside of your home.
2) Open up the “Customer Access” section of the interface.
3) If your box is a simple interface, unplug the phone cord from
the interface. If your box is a TII, you need to lift the black tabs up and then unplug the phone cord from the interface
and plug in the phone line.
4) Lift your phone’s receiver and check for a dial tone. If you have a dial tone, test the phone by placing a call to test your line.
5) If you are still experiencing a problem at the interface, call Endeavor Communications at 765-795-4000 or 877-265-2124. If there is no problem at the interface, the problem lies inside your home. You can either try to identify and fix the problem yourself, or call Endeavor Communications during regular business hours at 765-795-4261.
6) Once you have finished testing your phone, re-plug the phone cord back into its jack to restore regular service back into your home.
If the problem is in your home:
Give Endeavor Communications a call at 765-795-4261 during our normal business hours to set up an appointment.
If the problem is at the network interface:
Call the Endeavor Communications repair line at 765-795-4000 or 1-877-265-2124. If your service is out of order due to a problem on the outside line for more than 48 hours after you report the trouble, you are entitled to a credit on your next bill for part of the local service charge.
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